FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Orders + Shipping

Can I customise an order?


Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!




How long will it take for my order to be shipped?


It will take ups 2-3 Business Days to ship out your order




After my order is shipped how long will it take to arrive?


It is estimated at 5-7 Business Days.




Do you ship Internationally


Yes we do! Shipping prices may varry.




Will I get a confirmation email after placing my order?


Yes, you will recieve an automated confirmation email after placing your oder. If you do not receive one please contact us at thelittlerockbox@gmail.com.




How does your preorder work?


Our pre orders are here to give you the lowest price possible. Taking part in our pre orders will give you the lowest price the little rock box will ever see. Once you have placed your pre order you can expect your order to arrive in 2-3 months.





Returns + Exchanges

Do you accept returns?


When you recieve your product, it will be sent in a sealed box. We will accept returns with an intact cardboard box and a non-used velvet ring box. You are also responsible to pay for shipments for returns.

For more information please feel free to contact us at thelittlerockbox@gmail.com




Do you accept exchanges?


When you recieve your product, it will be sent in a sealed box. We will accept exchanges with an intact cardboard box and a non-used velvet ring box. You are also responsible to pay for shipments for exchanges.
For more information please feel free to contact us at thelittlerockbox@gmail.com





Press

Are you looking for brand ambassadors?


Once a month our goal is to choose a presentable brand ambassador that we will hand select. They will recieve a box in exchange for photos, posts and honest reviews.

If you would like to be considered, please email us at thelittlerockbox@gmail.com




Do you feature photographers photos that include your boxes?


YES!! We love seeing all of your beautiful posts that include the little ring box. We always encourage hashtagging your photos so that we can repost and share. Use #thelittlerockbox to be featured!





Origin

Where are you based?


Made with love. is based in Ontario, Canada!




Do you offer other colours not seen on your site?


As of right now we only offer the 6 colours we have hand selected.




Do you do bundles?


YES!!! We understand that as a photographer or wedding planner it's our job to create an esthetically pleasing styling kit. Understanding that you may want to purchase more than one box at the same time withought breaking the bank we have arranged a pretty sweet bundle for you! Click here...... to take advantage of our bundle and save money!




If I wanted to buy 100 boxes at once is there a wholesale option?


Contact us at thelittlerockbox@gmail.com for custom opportunities!